You may return new, unopened items within 10 days of delivery for a full refund. You will be responsible for return shipping costs if unwanted and a $5 restocking fee. If the return is a result of our error (you received an incorrect or defective item, etc.) we will either send you out another one or pay for the return shipping. Either way we will make it right.
You should expect to receive your refund within 14 business days of giving your package to the return shipper and us receiving confirmation, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. *We are not responsible for any Customs fees*
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear with tracking
Please also note that the shipping rates for many items we sell are flat rate. Also we do not ship on Saturday's and Sundays on most cases. Although we do our best to get product out on time and in your tank fast we also love spending time with family and we are thankful you understand.